At Reels And Baits Sales, we stand behind our premium fishing gear just like you stand behind your casting technique. If your purchase didn’t meet your expectations for tournament-grade performance, we’ll make it right. Here’s our straightforward returns and exchanges policy designed for serious anglers.

Our Return Promise

We offer hassle-free returns within 15 days of receiving your order. All returned items must be:

  • In original packaging with all tags attached
  • Unused and in resalable condition
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Reel Accessories that have been installed or used
  • Custom-tuned lures (special orders)
  • Any item showing signs of use or missing original packaging

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Reels And Baits Team,

I would like to initiate a return for my recent order (#[Order Number]).
Item(s) to return: [Product Name(s)] Reason for return: [Brief Explanation] I would prefer: [Refund / Exchange for (specific product if applicable)]
Please advise next steps.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Package & Ship

Once approved, you’ll receive return instructions including:

  • Our return address: 7725 Ney Avenue, Oakland, US 94605
  • A return authorization number (RA#) to include with your shipment

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Processing

Allow 3-5 business days after we receive your return for processing. You’ll receive email confirmation when completed.

Refund Details

Your refund will be processed within 3-5 business days after we receive and inspect the returned item(s).

Refund Methods:

  • Original payment method (Visa, MasterCard, JCB, PayPal)
  • Store credit (if preferred)

Please note:

  • Shipping charges are non-refundable
  • International customers: Customs/duties fees are non-refundable
  • Refunds may take 1-2 billing cycles to appear on your statement

Exchanges

Want to swap for a different model? We’ll happily exchange your item for:

  • The same product in a different size/color (subject to availability)
  • A different product of equal value (price differences will be adjusted)

Simply indicate your exchange preference when initiating your return.

Damaged or Defective Items

If you receive damaged or defective gear (which we work hard to prevent):

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

Pro Angler Tip

Before returning a reel or lure for performance issues, email our tackle experts at [email protected]. Many “issues” are simple setup adjustments our team can walk you through – saving you time off the water.

Questions?

Our customer service team knows fishing gear as well as you know your favorite honey hole. Contact us at:

Email: [email protected]
Address: 7725 Ney Avenue, Oakland, US 94605

Tight lines and smooth returns!