Welcome to Reels And Baits Sales’ FAQ section. We’ve compiled answers to the most common questions about our premium fishing gear, shipping policies, and more. If you don’t find what you’re looking for, our team is always ready to help at [email protected].

About Our Products

What types of fishing gear do you specialize in?

We specialize in tournament-grade freshwater fishing equipment including premium reels, buzzbaits, crankbaits, jerkbaits, spinnerbaits, spoons, tail spinners, umbrella rigs, and wire baits. Our selection is curated for serious anglers who demand performance on the water.

Are your products suitable for both beginner and professional anglers?

While our gear is professional-grade, we carry options suitable for all skill levels. Our Shimano and Daiwa reels, for example, offer models ranging from entry-level to tournament-ready. The key is matching the equipment to your target species and fishing style.

Do you test your baits before selling them?

Absolutely! Every bait in our inventory is action-tested to ensure it performs as expected in real fishing conditions. We stand behind every spinnerbait, crankbait, and specialty lure we sell.

Ordering & Account Questions

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.

Can I modify or cancel my order after placing it?

Orders can typically be modified or canceled within 1 hour of placement. After that, our fast processing system begins preparing your shipment. Contact us immediately at [email protected] if you need to make changes.

Do you offer discounts for bulk orders?

While we don’t publish bulk discounts, we encourage fishing buddies to combine orders to qualify for free shipping (orders over $50). For significant bulk purchases, email us for possible arrangements.

Shipping & Delivery

What are my shipping options?

We offer two shipping methods tailored for anglers:

  • Standard Shipping ($12.95 flat rate): 10-15 business days via DHL/FedEx with full tracking
  • Free Economy Shipping (orders over $50): 15-25 business days via EMS
All orders receive 1-2 days of careful processing before shipping.
Do you ship worldwide?

Yes! We ship globally except to some remote areas (particularly in Asia). During checkout, our system will confirm if we can deliver to your location.

Will I need to pay customs fees?

International customers may encounter customs fees depending on local regulations. These are typically minimal for fishing equipment but vary by country. Unfortunately, we cannot control or predict these fees.

Pro Tip: During peak fishing seasons, allow an extra 2-3 days for order processing due to high demand.

Returns & Warranty

What if my gear arrives damaged?

We guarantee careful handling, but if damage occurs, contact us within 15 days of delivery at [email protected] with photos of the damage. We’ll make it right – your success on the water matters to us.

What’s your return policy?

You may return unused items in original packaging within 15 days of delivery for a full refund (minus shipping). Please contact us first to initiate the return process.

Do you offer product warranties?

Manufacturer warranties apply to all products. Specific warranty information is included with each product’s documentation. For warranty claims, contact us and we’ll facilitate the process with the manufacturer.

Contact Information

Reels And Baits Sales
7725 Ney Avenue, Oakland, US 94605
Email: [email protected]

Ready to gear up? Browse our performance-driven selection of freshwater fishing equipment today!